Category: Uncategorized
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Communication is not what you say. It is what people hear.
The science of being understood, and why it matters more in public engagement than almost anywhere else.
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Designing for civility: how to reduce hostility at public meetings
People do not usually show up angry. They show up afraid. Understanding that difference changes everything about how you design public engagement.
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Communications: the secret sauce in Council’s strategic planning
Integrating communications and engagement into your council’s strategic planning process.
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We are not spin doctors
What government communicators actually do — and why cutting that capacity during tough times is exactly the wrong call.
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Your crisis communications plan needs to be grab-and-go
If a stranger walked in tomorrow and had to use your crisis communications plan under pressure, would it actually work?
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Sound like a neighbour, not a bureaucracy
On trust, plain language, and why “please be advised” is quietly killing your credibility.
