Practical thinking on communications, trust, and the work of public organizations.
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The real value of a communications strategy for small teams
The real value of a communications strategy for small teams
Why a strategy is not a luxury for small municipalities. It is the thing that makes the work possible.
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We teach new councillors about governance. We forget to teach them how to talk to each other.
We teach new councillors about governance. We forget to teach them how to talk to each other.
Council orientation covers a lot of ground. Respectful debate and meaningful public engagement are rarely on the agenda. They should be.
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Communication is not what you say. It is what people hear.
Communication is not what you say. It is what people hear.
The science of being understood, and why it matters more in public engagement than almost anywhere else.
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Designing for civility: how to reduce hostility at public meetings
Designing for civility: how to reduce hostility at public meetings
People do not usually show up angry. They show up afraid. Understanding that difference changes everything about how you design public engagement.
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Communications: the secret sauce in Council’s strategic planning
Communications: the secret sauce in Council’s strategic planning
Integrating communications and engagement into your council’s strategic planning process.
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We are not spin doctors
We are not spin doctors
What government communicators actually do — and why cutting that capacity during tough times is exactly the wrong call.
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Your crisis communications plan needs to be grab-and-go
Your crisis communications plan needs to be grab-and-go
If a stranger walked in tomorrow and had to use your crisis communications plan under pressure, would it actually work?
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Sound like a neighbour, not a bureaucracy
Sound like a neighbour, not a bureaucracy
On trust, plain language, and why “please be advised” is quietly killing your credibility.
Julie Rogers Consulting 