Tag: communication

• April 27, 2026

  We teach new councillors about governance. We forget to teach them how to talk to each other.

  Council orientation covers a lot of ground. Respectful debate and meaningful public engagement are rarely on the agenda. They should be.
• April 20, 2026

  Communication is not what you say. It is what people hear.

  The science of being understood, and why it matters more in public engagement than almost anywhere else.
• April 13, 2026

  Designing for civility: how to reduce hostility at public meetings

  People do not usually show up angry. They show up afraid. Understanding that difference changes everything about how you design public engagement.