Tag: government communications
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How to make the business case for more communications staff or budget
Being busy isn’t a business case. Here’s how to tie your request for communications staff or budget to your organization’s goals so decision-makers can say yes.
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Your new council doesn’t know what you do yet
Your new council doesn’t know what corporate communications does yet, so here’s how to tell them what we do, why it matters, and what we don’t do, before anyone asks for a news release about their ribbon cutting.
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Why your communications manager belongs at the leadership table
Because reputation, risk, and relationships do not manage themselves and finding out the hard way is expensive.
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Communicate Taxes Honestly: Residents Can Handle It
Property tax season is here, and most municipal communications miss the mark. Here’s what honest tax communication actually looks like, and why residents deserve better than a coffee comparison.
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If AI Breaks Trust, Nothing Else Matters
AI is changing how communicators work, but the core responsibility has not changed: protect trust. For local governments, that means using AI carefully, transparently, and with humans firmly in charge.
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The real value of a communications strategy for small teams
Why a strategy is not a luxury for small municipalities. It is the thing that makes the work possible.
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We teach new councillors about governance. We forget to teach them how to talk to each other.
Council orientation covers a lot of ground. Respectful debate and meaningful public engagement are rarely on the agenda. They should be.
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Communication is not what you say. It is what people hear.
The science of being understood, and why it matters more in public engagement than almost anywhere else.
