Tag: local government
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Communicate Taxes Honestly: Residents Can Handle It
Property tax season is here, and most municipal communications miss the mark. Here’s what honest tax communication actually looks like, and why residents deserve better than a coffee comparison.
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If AI Breaks Trust, Nothing Else Matters
AI is changing how communicators work, but the core responsibility has not changed: protect trust. For local governments, that means using AI carefully, transparently, and with humans firmly in charge.
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The real value of a communications strategy for small teams
Why a strategy is not a luxury for small municipalities. It is the thing that makes the work possible.
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We teach new councillors about governance. We forget to teach them how to talk to each other.
Council orientation covers a lot of ground. Respectful debate and meaningful public engagement are rarely on the agenda. They should be.
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Communication is not what you say. It is what people hear.
The science of being understood, and why it matters more in public engagement than almost anywhere else.
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Designing for civility: how to reduce hostility at public meetings
People do not usually show up angry. They show up afraid. Understanding that difference changes everything about how you design public engagement.
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We are not spin doctors
What government communicators actually do — and why cutting that capacity during tough times is exactly the wrong call.
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Your crisis communications plan needs to be grab-and-go
If a stranger walked in tomorrow and had to use your crisis communications plan under pressure, would it actually work?
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Sound like a neighbour, not a bureaucracy
On trust, plain language, and why “please be advised” is quietly killing your credibility.
Julie Rogers Consulting 