Tag: plain language

• June 1, 2026

  Communicate Taxes Honestly: Residents Can Handle It

  Property tax season is here, and most municipal communications miss the mark. Here’s what honest tax communication actually looks like, and why residents deserve better than a coffee comparison.
• March 3, 2026

  Sound like a neighbour, not a bureaucracy

  On trust, plain language, and why “please be advised” is quietly killing your credibility.