Tag: trust
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Communicate Taxes Honestly: Residents Can Handle It
Property tax season is here, and most municipal communications miss the mark. Here’s what honest tax communication actually looks like, and why residents deserve better than a coffee comparison.
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If AI Breaks Trust, Nothing Else Matters
AI is changing how communicators work, but the core responsibility has not changed: protect trust. For local governments, that means using AI carefully, transparently, and with humans firmly in charge.
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Communication is not what you say. It is what people hear.
The science of being understood, and why it matters more in public engagement than almost anywhere else.
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Sound like a neighbour, not a bureaucracy
On trust, plain language, and why “please be advised” is quietly killing your credibility.
Julie Rogers Consulting 